Terms of Service

Agreement

These terms govern access to and use of the SENTRYCO software and website. By creating an account or using the service, the community and each individual user agree to these terms. If you are accepting on behalf of a community or management company, you confirm you are authorized to do so.

Accounts

Every resident, household member, staff member and gate officer signs in with an individual account. Accounts and passwords are personal and must not be shared. You are responsible for activity carried out under your account and must tell your community management promptly if you believe an account has been compromised.

Community responsibilities

The community controls the records in its account. The community is responsible for the accuracy of addresses, household details and visitor approvals, for granting and removing permissions appropriately, for the conduct of its staff and officers, and for providing any notices to residents that local law requires.

Acceptable use

You agree not to:

• Access records for a household, community or person you are not authorized to view.
• Use gate records, resident details or captured ID images for any purpose other than operating and reviewing community access.
• Share, export or publish resident or visitor information outside the community's authorized use.
• Attempt to bypass authentication, permissions or rate limits, or probe, scan or disrupt the service.
• Upload unlawful content or use the service to harass, stalk or intimidate anyone.

Gate passes and access decisions

Passes, QR codes and approval records are tools to help staff make decisions; they are not a substitute for staff judgment. Final admission decisions rest with the community and its officers. SENTRYCO does not operate physical gates, provide security services, or guarantee that a person admitted or denied at a gate was the correct decision.

Fees and billing

Communities are invoiced on a recurring basis according to the pricing in effect for their account. Invoices are due by the date shown on the invoice. Unpaid invoices may result in a notice inside the application and, after continued non-payment, suspension of the community's account. Fees already paid are non-refundable except where required by law.

Availability and offline operation

We work to keep the service available, but it is provided without any guarantee of uninterrupted operation. Some gate functions continue using data cached on the device during a network outage; changes made elsewhere while offline appear only after the device reconnects. Certain actions, including first sign-in and starting a new shift, require a connection.

Intellectual property

SENTRYCO retains all rights in the software, its design and its documentation. The community retains its own data. Nothing in these terms transfers ownership of the software to a customer or user.

Disclaimers and limitation of liability

The service is provided “as is” and “as available,” without warranties of any kind to the extent permitted by law. To the maximum extent permitted by law, SENTRYCO is not liable for indirect, incidental or consequential damages, and total liability for any claim is limited to the fees paid for the service during the twelve months before the claim arose.

Suspension and termination

A community may stop using the service at any time. We may suspend or terminate an account for non-payment, for a breach of these terms, or where continued use creates a risk to other users. After termination we may delete account data, so export anything you need to keep beforehand.

Changes to these terms

We may update these terms as the product changes. The effective date at the top of this page reflects the current version; continued use after an update means you accept the updated terms.